Cancellation Policy

Effective Date: April 30, 2025

At W-Valley, we strive to process all orders promptly and accurately. To ensure operational efficiency, we maintain a strict cancellation policy. Please review the following terms before placing your order.

1. Order Responsibility

By placing an order on our website, you agree that:

  • It is your responsibility to review your cart, product details, and shipping information carefully before checkout.
  • Once an order is submitted, it is considered final.
  • We are not responsible for:
    • Mistaken orders
    • Incorrect product selection
    • Accidental or duplicate purchases

2. Cancellation Window

You may request cancellation only before your order receives warehouse shipping approval.

To cancel:

Once the order is approved for shipping or processing by the warehouse, it is locked and cannot be canceled or modified.

3. No Exceptions After Processing

Once your order has entered the fulfillment or shipping stage, cancellations are no longer accepted—no exceptions.

4. Refunds for Canceled Orders

  • Approved cancellations will be refunded to your original payment method
  • Refunds are typically processed within 10–12 business days

5. Final Notes

  • All cancellation requests must be submitted via email
  • We reserve the right to decline cancellation requests that do not comply with this policy

By completing a purchase on our website, you confirm that you have read and agreed to this Cancellation Policy in full.