Privacy Policy

Last Updated: April 22, 2025

At W-Valley, we value the privacy of all our customers—domestic and international—and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with global privacy regulations such as GDPR (EU), CCPA (California), and other applicable laws.

1. Information We Collect

Personal Information

When you interact with us (e.g., make a purchase or contact support), we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (securely processed via Razorpay)

Non-Personal Information

We may also collect:

  • IP address
  • Country and region
  • Browser/device information
  • Website usage data
  • Cookies and tracking data

2. Payment Security (via Razorpay)

All payments are processed securely using Razorpay, a PCI DSS-compliant, globally trusted payment gateway.

  • We do not store your sensitive payment information.
  • Your data is encrypted and handled directly by Razorpay.
    For further information, please refer to Razorpay’s Privacy Policy.

3. International Data Transfers

If you are located outside India, your data may be transferred to and processed in India or other countries where our service providers operate. We ensure your data is handled securely and in accordance with this policy.

By using our services, you consent to cross-border data transfers as described.

4. How We Use Your Data

We may use your data to:

  • Fulfill and ship orders globally
  • Provide support and order updates
  • Send promotional emails (only with your consent)
  • Improve our website and user experience
  • Comply with applicable regulations
  • Detect and prevent fraud or unauthorized activity

5. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access or request a copy of your personal data
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with your local data protection authority (e.g., ICO in the UK, DPA in the EU)

To exercise any of these rights, email us at official.w.valley@gmail.com.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill your orders
  • Meet legal or tax obligations
  • Comply with regulatory requirements

7. Cookies & Tracking Technologies

We use cookies to:

  • Personalize your experience
  • Analyze website usage
  • Enable security features

You can manage or disable non-essential cookies via your browser settings.

8. Data Security

We implement industry-standard security measures, including:

  • SSL encryption
  • Secure server environments
  • Strict access controls

Note: No method of transmission over the internet is 100% secure. Use our services at your discretion.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If such data is identified, we will delete it immediately.

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

11. Contact Us

For questions, concerns, or to make a data-related request, please contact us at:
📧 official.w.valley@gmail.com
[Optional: Add physical mailing address or link to a contact form]

By using our website, you acknowledge and agree to the terms of this Privacy Policy, including the collection and transfer of your data as described above.