Refund and Returns Policy

Refund Policy:
At W-Valley, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, you may request a refund within 7 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

How to Request a Refund:

1. Contact our support team at [official.w.valley@gmail.com] with your order details and reason for the refund.
2. Once approved, you will receive a confirmation email. The refund process may take 5-7 business days to be reflected in your original payment method.

Non-Refundable Items:

• Items purchased during sale events or with promotional discounts.
• Customized or personalized products.

Delivery Policy:
We aim to provide prompt delivery for all our orders.

• Minimum Delivery Time: 3-5 business days.
• Maximum Delivery Time: 10-12 business days, depending on your location.

Shipping:
We offer nationwide shipping. Delivery charges may apply depending on the location and size of the order.

For any issues or queries, feel free to reach out to us at [official.w.valley@gmail.com].

Thank you for shopping with W-Valley!